Refund & Cancellation Policy

Last updated: September 2026

This policy explains how cancellations and refunds work for Openza's paid subscription.

1. Free trial

Every device gets a limited number of free uploads before a subscription is required, so you can try the full feature set before paying anything. No payment information is needed for the free trial.

2. Cancelling your subscription

You can cancel your subscription at any time from within the app (Account menu → Cancel Subscription), or by emailing mksyssoftwares@gmail.com with the email address your subscription is under. Cancellation stops future renewals immediately — you will not be charged again.

Your unlimited access continues until the end of the billing period you've already paid for. After that, your account reverts to the free-trial limits.

3. Refunds

Because Openza is a low-cost, month-to-month digital subscription with no long-term commitment, payments are generally non-refundable once a billing cycle has started, except in the following cases:

• Duplicate or erroneous charge — if you were charged more than once for the same billing period, or charged due to a verified technical error on our end.
• Unauthorised charge — if a charge was made without your authorisation (e.g. your account was compromised); we will investigate and refund if confirmed.
• Service was not delivered — if you were charged but the paid features were never made available to you due to a fault on our end.

To request a refund under any of these circumstances, email mksyssoftwares@gmail.com within 7 days of the charge, including the email address used and the approximate date of the transaction. We will review and respond within 5 business days.

4. How refunds are processed

Approved refunds are issued to the original payment method via Razorpay. Depending on your bank or card issuer, refunds can take 5–10 business days to reflect in your account after approval.

5. Currency and pricing

Subscription pricing is shown in Indian Rupees (₹) for customers in India and US Dollars ($) for customers elsewhere, based on your detected location at the time of subscribing. Refunds are issued in the same currency the original payment was made in.

6. Contact us

For any billing question, cancellation help, or refund request, reach us at mksyssoftwares@gmail.com or +91 9115355336.